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POLICIES
⪢ Payment Terms:
a. A 50% deposit is required at the point of order to initiate the customization or stone upgrade process.
b. The deposit amount will be based on the total cost of the product, including any additional charges for customization or stone upgrades.
c. The outstanding 50% balance must be settled at the point of confirmation and prior to delivery of the customized or stone-upgraded product.
⪢ Confirmation and Delivery:
a. Once the customization or stone upgrade is complete, our company will notify the customer to confirm the final product and provide the remaining balance due.
b. The customer is required to settle the outstanding 50% balance before the product is delivered.
c. Upon settlement of the remaining balance, the customized or stone-upgraded product will be promptly delivered to the customer's designated location.
⪢ Cancellation and Refunds:
a. Due to the personalized nature of customized or stone-upgraded products, cancellation requests can only be considered before the customization or upgrade process begins.
b. If a cancellation request is received before the customization or upgrade process starts, the customer may be eligible for a partial refund of the deposit, subject to any applicable cancellation fees or costs incurred.
Most all For The Flare pieces are made to order, unless available in stock. Each piece is individually handmade and because of this might take up to 10-14 days to ship. We are proudly offer global free shipping for all purchase.
Because all pieces are handmade to order, refunds and returns are NOT accepted unless the item is damaged or there was a mistake on our part.
In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to a week of delivery.
Kindly note that returns or exchanges are NOT allowed in the circumstances outlined below:
⪢ Change of mind
⪢ Earrings due to hygiene purposes
⪢ Sets containing earrings
⪢ FINAL SALE items (i.e - Products priced at 40% discount and above)
⪢ Chain breakage, damaged and tarnished products.
⪢ Personalisation
⪢ Apparel
In the event that you've received the wrong or defective item, kindly contact us at info@fortheflare.com within 48 hours of receiving the product.
Note on earrings: Due to the nature of the metal that we use for our earring posts, it is normal that it may get slightly bent during transit. Rest assured that your jewels are not damaged - please gently push the post back into its original spot to re-align the earring post.
What should I do if I receive a wrong product?
We are so terribly sorry if you've received a product different from what you've ordered. Please contact our Customer Service Team within 48 hours of receiving your parcel and we will be sure to get you the For The Flare you ordered instead!
Do take note of the below instructions:
⪢ Step 1: Proceed to email us at info@fortheflare.com with the subject of: “Wrong item”
⪢ Step 2: Include a simple explanation of the situation in a clear manner. Our team will request a clear picture of the item which was received. Unclear images unfortunately will not be able to be used as a return assessment. Please note that our For The Flare customer service team is always happy to help, but also reserve the right to assess on a case by case basis, in line with our return / exchange policies.
⪢ Step 3: You will receive a Ticket Number upon submitting your request. Please keep this for reference. Our team will be in touch to guide you personally through the next steps and procedures of getting the right product.
⪢ We accept all major credit cards, PayPal, and Apple Pay.
⪢ Payment is due at the time of purchase.
⪢ Orders will not be shipped until payment has been received and processed.
⪢ We collect customer information such as name, email address, and shipping address for the purpose of fulfilling orders.
⪢ We do not share customer information with third-party companies, except for the purpose of processing payments and shipping orders.
⪢ We use secure technology to protect customer information and prevent unauthorized access.
⪢ Our products are handmade using high-quality materials such as sterling silver, gold, diamond simulants and lab-grown gemstones.
⪢ Sizing information is available for each product, and can be found in the product description.
⪢ We are available to answer customer inquiries and provide support via email at info@fortheflare.com
⪢ We strive to respond to all inquiries within 24 hours.
⪢ We are committed to providing friendly and helpful customer service to all of our customers.
⪢ By using our website and purchasing our products, customers agree to abide by our terms and conditions.
⪢ We, a brand belongs to "The Glam Yu Company Limited" reserve the right to make changes to our policies and procedures at any time.
⪢ We are not responsible for any damages or losses that may occur as a result of using our products or website.